Tees Active Online Booking Terms & Conditions

Please read these Terms and Conditions. By using the Service you indicate that you accept the Terms and Conditions and that you agree to abide by them. If you are not willing to accept these Terms and Conditions you may not use the Service.

Access

This Service is provided for the use of Activ8 Members, Privilege Card holders and Leisure Card Holders aged 16 and above. Access to the Site is permitted on a temporary basis, and Tees Active Ltd reserves the right to withdraw or amend the Service without notice. From time to time, access may be restricted to some parts of the Site, or the entire Site, to registered users.

Registration

If you wish to use the Online Booking Service you must be a leisure card holder and are required to complete the online registration before using the Service. You are solely responsible for keeping your account username and password confidential and you are responsible for all activity that occurs under your account. Tees Active Ltd has the right to disable any user identification code or password at any time, if in Tees Active Ltds opinion you have failed to comply with any of the provisions of these terms of use.

Booking

The following activities are available to book through this Service:

Activ8 Fitness Classes

Badminton (Thornaby Pavilion only)

Squash (Thornaby Pavilion only)

5-a-side Football (Thornaby Pavilion Only)

The timetables are available as a PDF download from the main Activ8 website: http://www.activ8Fitnessclubs.co.uk/Classes.html Alternatively paper copies of the timetable are available at the venues.

All Classes have limited places available so it is highly recommended that you book your place in advance.

Members may only book one place per Class and this place is for their sole use. Members are not allowed to book Classes for other people.

Members who book Classes and fail to attend will potentially have Class booking privileges removed.

Members registered for the Service can book Fitness classes and Activities from midnight 8 days in advance.

Members may book activities for single sessions. The duration of these sessions depends upon the activity.

Due to venue capacity restrictions we operate a policy of limiting Members to 2 online activity bookings per day. A maximum of 12 items (consisting of activity or Class bookings or a combination of the two) may be booked per 7 day period.

Bookings can also be made either in person or by phone with the individual venues reception team.

Where applicable, payment for Fitness Classes and Activities must be made at the time of booking.

It is your responsibility to prove your status and you are required to produce your swipe card at EVERY VISIT. Failure to do this regularly will result in you being charged non Member rates.

50% of all participants in group bookings (5-a-side, Badminton and squash) must hold the relevant membership type for that booking. Eg. If the booking is made by a member with an option 3 membership at least 50% of the participants must have a live option 3 membership. Players may be asked to produce their Leisure Cards on arrival at the Venue.

You must retain your receipt for your Class as ticket checks will be carried out randomly.

You must hand your ticket to the coach/instructor for all coaching sessions.

A non-arrival monitoring system is in operation for all bookable Classes.

Payment

Bookings made through this Service are confirmed only upon payment of the appropriate booking fee. Bookings that have not been paid for within five minutes of booking will not be held.

Tees Active Ltd does not retain any credit or debit card information used to pay for bookings made through this Service.

Cancelling a booking

Members registered for the Service may cancel their booking online using the My Account facility, via telephone or in person up to 24 hours in advance of the Class start time.

Tees Active Ltd operate a no refund policy for all bookings however if an activity or class booking is cancelled more than 24 hours before the start time of the booking a different Class or activity will be offered at Tees Active Ltds discretion.

Email cancellation requests cannot be accepted.

Please be aware that any Classes you cancel are still counted as part of the maximum number of bookings you are allowed to make per day or week.

Member Communications

By signing up to this Service you agree that Tees Active Ltd may communicate with you about issues affecting your past, current or future Class bookings via the Site messaging service.

You are advised to check your messages when you log into the Site and ahead of any bookings you may have.

Tees Active Ltd may contact you with regards to issues such as:

Problems with the Site or Service.

Advanced notification, where possible, of works affecting either the Site, Service or the venue.

Class venue changes, cancellations, change to advertised timetable, etc.

There are three instances where auto-generated emails will be sent to Members:

An account activation link is sent to the email address provided at the time of registration.

A link to a printable booking confirmation is sent to the email address provided at the time of registration.

A re-activation link is sent to the email address provided at the time of registration.

Members wishing to communicate with the Tees Active Ltd regarding bookings made online should contact Tees active Ltd in person or via www.teesactive.co.uk/contact_us

Members should provide the following details which can be found on their Booking Confirmation:

Member number | Booking reference number | Class or activity | Date and time of booking

Members should not respond to the auto-generated emails outlined in the above section.

Disclaimer

The Site and its contents are for general information only and are provided "as is".

Tees Active Ltd make no warranties, representations or undertakings about:

Any of the content of the Site (including, without limitation, any as to the quality, accuracy, completeness or Fitness for any particular purpose of such content); or

Any content of any other third party website referred to or accessed by hypertext link through the Site.

We make no guarantees that the Site is free from so called computer viruses. It is strongly recommended that you check for such viruses before downloading.

Links

Links to third party websites are for your convenience only. Such websites are operated and controlled by third parties and their Inclusion does not imply any endorsement or approval by Tees Active Ltd of the material on such websites.

Liability

Tees Active Ltd accepts no liability for any claims, penalties, loss or expenses arising from: any reliance placed on the content of the Site; the use or inability to use the Site; the downloading of any materials from the Site; or any unauthorised access to or alteration to the Site. This clause shall not exclude liability for death or personal injury caused by the negligence of Tees Active Ltd.

Copyright

The content of the Site (including, but not limited to all text and artwork) is protected by copyright. The copyright is owned by Tees Active Ltd or is otherwise licensed from a third party for use by Tees Active Ltd.

You may view or download any part of the Site for private purposes, but you are not permitted, without Tees Active Ltds permission, to:

Store the Site, or any part of the Site, for any other purpose;

Print copies of the Site, or any part of the Site, fo r any other purpose;

Reproduce, copy or transmit the Site, or any part of the Site, in any way, for any other purpose or in any other medium.

Privacy Policy

This Site and the Service it provides are governed by TALs Website Privacy Policy. Please read the Privacy Policy for details of how we use information about you. www.teesactive.co.uk/about-us/privacy

Changes

Tees Active Ltd reserves the right to amend or replace the Terms and Conditions at any time. If Tees Active Ltd make any substantial changes you will be notified by posting a prominent notice on the Site.

Jurisdiction

The Terms and Conditions shall be governed by and construed in accordance with the Laws of England and any disputes that may arise will be subject to the jurisdiction of the English courts.

Enquiries

For all enquiries please contact Tees Active Ltd Head Office via email at enquiries@teesactive.co.uk